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A Mayo Clinic department that has an existing or new business relationship with your company will submit the vendor and contact information to initiate the vendor onboarding process. If a Provider prescribes a Prescription Product, he/she will limit supply based upon state regulations and will only prescribe a Prescription Product as determined in his/her own discretion and professional judgment.

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E-Commerce

Payment. A valid credit card number, expiration date, and card security code is required for all purchases on the Mayo Clinic Store and Mayo Clinic Marketplace.

Doing so will compromise the security of your account.

Order limitations

We reserve the right to reject any order you place with us from the Mayo Clinic Store and Mayo Clinic Marketplace, or to limit quantities on any order, without giving any reason. The exclusive forum for actions between the parties is the District Court of Minnesota sitting in Olmsted County, Minnesota.

There is no guarantee a prescription will be written. ANY CLAIMS AGAINST MAYO CLINIC AND MAYO CLINIC'S LIABILITY RELATING TO A PRODUCT OR SERVICE PURCHASED ON OUR SITE IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE. Please review the conditions of use for all Third Party Sites for more information about the terms and conditions that apply to your use of Third Party Sites.

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You agree that any dispute or claim (including personal injury claims) related to your use of the Mayo Clinic Site shall be governed by the laws of the State of Minnesota.

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Mayo Clinic maintains a distinct separation between advertising content and editorial content.

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Mayo Clinic may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions on Mayo Clinic's Site.

The content and design of this Site is protected by U.S. and international copyright laws. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged.

Vendors are required to promptly notify Mayo Clinic of any updates regarding end of vendor support and end of manufacture for their products. You agree to protect the confidentiality of your user ID and password and not to share or disclose your user ID or password to any third party. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit or debit card account in the amount of the incorrect price.

You grant Mayo Clinic the right to use the name that you submit in connection with any User-Generated Content. For more information, see Mayo Clinic Supplier Guidelines.

Product recall notifications 

In the event of a product issue or recall, suppliers should email all notifications to: scmrecalls@mayo.edu.

The U.S.

Food and Drug Administration (FDA) allows recall notices to be sent by email. Paper is no longer required. This Site and its services do not constitute the practice of any medical, nursing, or other professional health care advice, diagnosis, or treatment.